This is my 7th day in Hospital. Its boring. Apparently I suffer from a disease for highly intellectual and successful people as the doctor puts it. So I’m not going to complain about my disease but rather celebrate it and tell the 8-4- 4 system to shove their results up their ass.
I ended up watching and re-watching stuff until it has reached that moment when my only source of entertainment is getting the hospital staff annoyed by my OCD. If anyone of youknows me, I’m sure you’ll agree that my OCD tendencies are a bit off the roof. Take an example of when the physiotherapists told me they were sorry they couldn’t clean the cycling pedals because apparently they only disinfect them every morning. Ta Imagini! So, lets assume that I was the 30th patient to use it and a couple of patients who used it before me had either burns or an itch or worse? Does that mean that my foot is now carrying several other disease? Does that then mean that I will leave the hospital with 10 times the diseases that got me here?
The other issue I’ve complained about since Monday is the fact that my food is either brought missing something or they just brought the wrong order for me. Every time I complained to thewaiters about it they promised they would talk to someone about it and promised me that it wouldn’t happen again. Yet it did…numerous times until I went crazy and escalated the issue to the Assistant guy in the kitchen and the sister in charge of the ward. I went crazy…I was totally livid at the mediocre services I was given by the waiters and didn’t hide it. So, the assistant kitchen guy tells me, “I will go and talk to…” I didn’t let him finish that statement I told him to stop managing me and if isn’t the decision maker he should go away and call for me that guy they keep saying they will talk to…Anyway, to cut the long story short my last three meals have been to my specifications as the kitchen assistant guy promised to cross check my meal before it is sent to me (now I’m just scared that he could be spitting in my food or even worse rubbing a rat’s ass on my food before they bring it).
In my frustration, I wondered how many times patients have complained about the complacency and mediocrity by the hospital staff. I have many examples I could share about my few dayshere but for the sake of running out of paper I won’t mention. My next questions would then be; what happens to the complains that patients rise everyday. Is it just taken in without any form of feedback to the patient? Is it just taken as a ‘whatever’ situation and never put into consideration to improve the system? Is this information just collected and never acted upon? Or is it data that is put into consideration?
What if this data could be collected and algorithms created from the patterns defined by the patients? Would the algorithms help improve the hospital services with the country? Thealgorithm could calculate the pattern of the hospital disgruntles and return the hospital based on the statistics collected through the algorithm would know where the problem is exactly and be able to fix it. The hospital will know which matron works better than the other, would know where hospital beddings go unchanged, they would know what waiter serves the wrong food and which physiotherapist works better than the other. Most important the staff would know that they are being watched and data is being collected about them. This I think would be the start of change. So, all mathematicians, statisticians, wizards, computer scientists and otherwise get out your note pads, Android phones, wands and laptops and start working on algorithms that will bring change. Written by Liz Kilili